FAQs

Are these the right FAQs for my Peloton Gift Card?

To get you to the right place for assistance, please review the terms on the gift card email template.  If the card's issuer is TGCM PLTN; you are in the right place!  If you have a Peloton apparel gift card, but it doesn't state the issuer, please visit support.onepeloton.com/.

Are physical Peloton gift cards available for purchase?

Physical gift cards are not available at this time.

I never received my Peloton Gift Card. Who should I contact?

If you purchased a Peloton apparel gift card issued by TGCM PLTN, please contact peloton@giftcardhelp.com for assistance.

If you purchased a Peloton apparel gift card not issued by TGCM PLTN, please visit support.onepeloton.com for assistance.

If you purchased a gift card for equipment, accessories or Peloton membership, please email peloton@giftcardhelp.com with your order number.

How can I order a Peloton gift card for myself or as a gift?

To place a gift card order for yourself or as a gift for Peloton equipment, accessories or a membership, visit https://onepeloton.cashstar.com.

To place a gift card order for yourself or as a gift for Peloton apparel, visit https://apparel.onepeloton.com/products/gift-card.

How can I place a bulk order for Peloton Gift Cards?

Bulk business orders are not available at this time. Please check back.

How do I redeem my Peloton Gift Card?

Peloton Gift Cards (numeric card numbers only) can be redeemed for authorized goods and memberships at www.onepeloton.com by entering your gift card information at checkout. Peloton Gift Cards may also be redeemed at participating Peloton retail stores.

Peloton Gift Cards (alphanumeric card numbers) can be redeemed for authorized goods at apparel.onepeloton.com.

Does the TGCM PLTN Issued Peloton Gift Card have an expiration date or any associated non-use fees?

TGCM PLTN Issued Peloton Gift Cards do not expire or incur any fees.

How can I check my Peloton Gift Card balance on a TGCM PLTN Issued Gift Card?

If your gift card was purchased on https://onepeloton.cashstar.com, you can check your balance by using the link in your eGift card email.

Gift card balances can also be checked by applying the gift card to your cart at checkout or by contacting our team at peloton@giftcardhelp.com.

How can I request a refund for my TGCM PLTN Issued Peloton Gift Card if it has a low balance?

Where required by law, remaining balances on cards may be subject to refund. If your TGCM PLTN Issued Peloton Gift Card has a verifiable balance of $10 or less, please contact peloton@giftcardhelp.com to request a refund.

I'm unable to locate my TGCM PLTN Issued Peloton Gift Card, how can I request a replacement?

To request a replacement, please contact peloton@giftcardhelp.com.